- Type Validation
- Level Advanced
- Time Hours
- Cost Free
Communication Care Satisfaction Expert
Issued by
IBM
The badge holder has mastered the skills necessary to successfully communicate, interact with our clients, and deliver a positive support experience. The Badge holder is a Softskills and Client Management Subject Matter Expert (SME) with demonstrated leadership, verbal and written communication skills, effective listening, team work, tooling, and support processes. This also includes mentoring others in these key capabilities.
- Type Validation
- Level Advanced
- Time Hours
- Cost Free
Skills
Earning Criteria
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Completed client success profiles demonstrating soft skills used in day to day support activities.
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Active in the client and success community providing coaching and mentoring to other members of the organization validated by management.
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Provide evidence of Client Advocacy efforts based on client feedback.
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Passed a subject matter expert review.
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Visit the Additional Details link on this page to apply for this badge.