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Client Success and Support: Professional

The badge holder has a solid understanding and demonstrated skills to successfully communicate, interact with our clients, and deliver a positive support experience.  The Badge holder leverages soft skills that include verbal and written communication, effective listening, team work, tooling, and Support processes.  All of these are critical aspects for providing world class support.

This badge is issued by IBM


What it takes to earn this badge

  • Completed the Standardized Training courses and passed the assessment exam on Support Policy and Procedure.
  • Successfully passed trouble ticket audits and received on-the-job training and mentoring from senior support experts.
  • Completed a self assessment describing how they applied the mentoring and training in day to day support activities.
  • Passed a final management interview.
  • View Additional Information ›