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IBM Critical Situation Resolver: Expert

The badge earner is recognized for their extraordinary high engagement in solving critical situations. The badge earner has proven strong commitment and problem-management abilities under very challenging circumstances. The badge earner is recognized by stakeholders as a focal point providing direction, driving collaboration with cross-functional teams, and enabling very high client satisfaction.

This badge is issued by IBM


What it takes to earn this badge

  • Led a team that resolved, at least two critical situations, identified as a top priority incident with a significant business impact for IBM and/or our clients.
  • Applied extraordinary communication skills, leadership, and a deep focus on client satisfaction to resolve difficult customer situations as described in this badge criteria.
  • The primary focal point that: recognizes potential disconnects, address process improvement, ensures client satisfaction, implements program management strategies
  • Passed a final management review
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