IBM Critical Situation Resolver: Professional
The badge earner is recognized for their very high engagement in solving critical situations. The badge earner has proven strong commitment and problem-management abilities under very challenging circumstances. The badge earner has shown effective communication skills and experiences in dealing with critical situations.
What it takes to earn this badge
Successfully resolved, or was part of a team that resolved, at least three critical situations, identified as a top priority incident with a significant business impact for IBM and/or our clients.
Applied strong communication skills, leadership, and a deep focus on client satisfaction to resolve difficult customer situations as described in this badge criteria
Provided technical advice and counsel to executive management and other technical staff within IBM and/or client organization
Passed a final management review
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