- Type Validation
- Level Advanced
- Time Months
- Cost Free
IBM System Support Technician Apprenticeship
Issued by
IBM
This badge earner has completed self-study with mentorship in a System Support Technician Apprenticeship, with a focus on either hardware and software or application support. The badge earner has demonstrated the ability to maintain day-to-day operations and resolving infrastructure and system problems. The earner has also demonstrated soft skills for client engagement, adaptability, collaboration, communication, presentation, critical thinking, problem-solving, and decision making.
- Type Validation
- Level Advanced
- Time Months
- Cost Free
Skills
- Agile
- Apprentice
- Change Management
- CLI
- Command Line Interface
- Design Thinking
- File Systems
- Hardware/Software Configuration
- IBM New Collar
- IBM Storage Solutions
- IBM Storage System
- Korn
- Linux
- Object Oriented Design
- Operating Systems
- Problem Management Practice
- PWID-B0539800
- Python
- Relational Database
- Script
- Script Coding
- Security Configuration
- Security Monitoring
- SQL Database
- Windows
Earning Criteria
-
Understand company user support best practices like communications, response times, troubleshooting practices and other procedures as outlined by the business;
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Demonstrate the ability to diagnose and resolve user inquiries regarding computer software or hardware issues;
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Demonstrate the ability to set up and use hardware/software;
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Demonstrate the ability to use operating system command line interfaces;
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Understanding file systems, be able to manage and support, and debug issues for file systems;
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Application of problem-solving and critical thinking skills in a support role;
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Successful completion of the System Support Technician Apprentice final program project, as validated by IBM mentor;
Endorsements
-
American Council on Education
This credential has been successfully evaluated by the American Council on Education for college credit. It is recommended for a total of 48 college credits. For more information about ACE Learning Evaluations, visit www.acenet.edu. -
American Council on Education
3 semester hours in Information Management in the lower-division undergraduate category -
American Council on Education
3 semester hours in Server Administration in the lower-division undergraduate category -
American Council on Education
3 semester hours in Computer Information Systems in the lower-division undergraduate category -
American Council on Education
3 semester hours in Introduction to Programming in the lower-division undergraduate category -
American Council on Education
3 semester hours in Scripting Languages in the lower-division undergraduate category -
American Council on Education
3 semester hours in Introduction to Databases in the lower-division undergraduate category -
American Council on Education
3 semester hours in Introduction to UNIX in the lower-division undergraduate category -
American Council on Education
3 semester hours in Introduction to Computers in the lower-division undergraduate category -
American Council on Education
3 semester hours in Information Systems Project Management in the lower-division undergraduate category -
American Council on Education
3 semester hours in Networking Fundamentals in the lower-division undergraduate category -
American Council on Education
6 semester hours in Internship in Information Technology (Systems Support) in the lower-division undergraduate category -
American Council on Education
3 semester hours in Decision Making in the lower-division undergraduate category -
American Council on Education
3 semester hours in Business Communications in the lower-division undergraduate category -
American Council on Education
3 semester hours in Telecommunications Cable System Installation and Maintenance in the lower-division undergraduate category -
American Council on Education
3 semester hours in Computer Repair in the lower-division undergraduate category