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Master Product Services Professional

The badge holder demonstrates commitment to work with executives to define new business activities negotiating with and serving the interests of client chief officers. They handle critical situations successfully and actively turn them into business opportunities. They solve complex problems made by a large number of issues and variables with interrelationships and dynamic unpredictability and lead large teams with strong leadership and influence. This badge is only available for IBM employees.

This badge is issued by IBM


What it takes to earn this badge

  • Client relationship management: Work with other executives to define new profession or business activities. Negotiate with internal or external client executives to gain agreement on the definition or execution of a technical solution. Lead or actively participate in regular meetings with internal or external client executives to gain new IBM business opportunities.
  • Communication: Use communication skills with any size of group and client management. Apply critical communication considerations in meetings with clients. Apply communication principles to build and support effective relationships, typically focusing on senior management. By using internal and / or external Social Media achieve a position of distinction as trusted advisor, driving engagement, deepening and expanding IBM’s relationships with current and prospective clients.
  • Problem Solving: Approach large, complex, multifaceted problems by breaking them into more manageable pieces and aligning solutions with the overall strategy. Use leadership, interlock, and close communication to ensure that all parts of the solution fit together. Ensure that the overall solution meets client needs. Anticipate potential problems.
  • Team Leadership: Your examples should show your ability to work cross organization promoting teaming that deliver high profile business valued solution, where your activities included demonstration of influence, political maturity, contributing to the solution and having responsibility for technical team deliverables and coaching others to perform their roles and tasks.
  • Technical leadership: Provide examples that show a deep understanding of client IT infrastructure and thereby your ability to increase revenue, improve process efficiency, enhance employee productivity, or have other positive impacts on the success of IBM or clients. Use your vision of a functional or unit mission to Influence people and organizations, including executive management, on technical matters.
  • Versatility: Gain both depth and broad experience throughout career. Breath covers a range of differing experiences, ability to see the big picture as an outstanding generalist, keeping yourself up to date across topics, be business and commercially aware and demonstrate wide personal networking. Depth covers deep knowledge of a few relevant topics and being connected to the leading edge, IT industry connected and leader in Community networks.
  • PS Profession Specialization: Provide required evidence for one of the four recognized PS Specializations (Account Advocacy, Hardware Support,  Service & Product Planning and Software Support).
  • Giveback: This individual has enhanced and maintained IBM's technical vitality through mentoring others and other forms of give back including the development of IBM's Intellectual Capital, enablement assets, publications, technical presentations and special chair assignments like assignments to technical laboratory or being part of Women in Technology.
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