Multivendor Mobile - Field Support, Foundation
  • Time Months
  • Cost Free
Additional Details

Multivendor Mobile - Field Support, Foundation

Issued by IBM

The badge holder demonstrates commitment to develop positive relationships with client to achieve a high level of customer satisfaction. Delivers IBM technical support supervision. Serves as the technical owner for client problems, providing knowledge and technical skills to help provide technical solution.

  • Time Months
  • Cost Free
Additional Details

Skills

Earning Criteria

  • Must be an employee of IBM
  • Complete Multivendor Mobile Training for Technical Support
  • Complete Tools and Process Training as defined by functional team.
  • TSS Success Skills for Support (SS4S): Foundation Level
  • The badge earner has advanced from the standard of performing with assistance or following a prescribed action plan, to being able to independently perform problem determination and resolution using their skill and available reference materials.
  • This skill has been demonstrated successfully on at least three service calls and over a minimum of a 90-day period. To claim the badge the badge earner must provide Cross/RCMS/Salesforce/RETAIN service call number verified by their manager.
  • Apply for this badge