Multivendor Pure Storage - Field Support, Foundation
Issued by
IBM
The badge holder demonstrates an interest to perform onsite Pure Storage Maintenance to achieve a high level of customer satisfaction. Collaborates with Multivendor Pure Storage Remote Technical Support to effectively deploy action plans including parts repair while onsite at client location, and provides accurate feedback to Client and Remote Technical Support. Recognized by team members as skilled in their area of expertise.
- Time Weeks
- Cost Free
Skills
Earning Criteria
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Must be an employee of IBM
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Complete Tools and Process Training as defined by functional team.
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The badge earner has advanced from the standard of performing with assistance or following a prescribed action plan, to being able to independently perform onsite problem determination and resolution using their skill and available reference materials.
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This skill has been demonstrated successfully on at least three service calls and over a minimum of a 90-day period.