Product Support Specialty - Foundational
Issued by
IBM
The badge earner has demonstrated their application of the skills and experience required as an IBM Technical Specialist in the product support specialty. At Foundational level, the badge earner has performed their role with assistance while improving their skills and gaining self-sufficiency. This badge may form part of an application for certification at the Foundational Level in the IBM Technical Specialist Profession.
- Type Validation
- Level Foundational
- Time Weeks
- Cost Free
Earning Criteria
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Must be an employee of IBM
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Demonstrated that the badge earner has captured client needs and requirements and translated them into specific solutions to meet client expectations.
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Provided examples that show the badge earner has advices and supported the client on developing and implementing proactive and persistent preventative services.
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Demonstrated that the badge earner advises and supported the client on the lifecycle management of their products, service processes, and systems environment technical support functions.
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Provided evidence that the badge earner has successfully determined problems and identified their sources.
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Provide evidence that the badge earner has effectively used knowledge management to create or improve content.
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Provide evidence that the badge earner has engaged Subject Matter Experts to quickly and efficiently resolve a business opportunity or problem.
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The badge application must be approved by the Subject Matter Expert who conducted the review.