Product Support Specialty - Expert
Issued by
IBM
The badge earner has demonstrated their mastery of the skills and experience required as an IBM Technical Specialist in the product support specialty. At Expert Level the badge earner has in depth technical skills and requires no supervision. They are a Subject Matter Expert and may lead others. This badge may form part of an application for certification at the Expert Level in the IBM Technical Specialist Profession.
- Type Validation
- Level Advanced
- Time Weeks
- Cost Free
Earning Criteria
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Must be an employee of IBM
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Provided evidence that the badge earner developed a working relationship with the client, including executive management, and influenced their IT plans and direction to meet business needs.
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Demonstrated that the badge earner has captured client needs and requirements and translated them into specific solutions to meet client expectations.
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Provided examples that show the badge earner has advised and supported the client on developing and implementing proactive and persistent preventive services.
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Demonstrated that the badge earner has advises and supported the client on the lifecycle management of their products, service processes, and systems environment technical support functions.
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Provided evidence that the badge earner has successfully determined problems and identified their sources.
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Demonstrated that the badge earner has used knowledge of IT technologies and best practices to provide reliable advice to the client.
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The badge application must be approved by the Subject Matter Expert who conducted the review