Quality Partner
Issued By
IBM
This badge holder is one of GBS’ most senior, experienced and respected leaders who has successfully performed the Quality Partner role for at least one year. Quality Partners are senior coaches / advisors on GBS' most strategic, complex accounts. They provide guidance and support throughout the solution lifecycle to enhance the client experience, accelerate growth and improve profitability. Quality Partners play a critical role to ensure we drive an unerring focus on client value.
Additional DetailsDemonstrated Skills
Earning Criteria
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The earner is an employee of IBM
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Has successfully performed the role of Quality Partner for at least 1 year
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Demonstrated execution and impact in the Quality Partner role:
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Proactively and regularly engaged with Account leadership, the team and the client to accomplish QP role objectives
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Effectively coached, advised and mentored Account leadership throughout the solution lifecycle to ensure solution viability, elevate delivery performance and enhance the client experience
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Raised client's trust and confidence in IBM as a long-term business partner at Senior Management and C-Suite levels, by fostering deeper and more meaningful client relationships
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Applied knowledge and experience to improve delivery quality, ensuring that best practice methods, standards, and capabilities were utilized to improve performance
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Practiced vigilance in early identification and remediation of project health / financial risks and issues
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Championed a collaborative and supportive team environment that fosters transparency and sharing
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This badge is awarded to eligible Quality Partners semi-annually by GBS Global Quality & Solutioning, in partnership with Geo Quality Leadership