- Type Validation
- Level Advanced
- Time Years
- Cost Free
SEED Technical Support Experienced Professional - Open Tape
Issued by
IBM
This badge issued for the achievement of advanced state of capability and experience with the corresponding product. The badge earner is able to take on complex problems, including root cause analysis and performance troubleshooting. In addition they are able to provide assistance and recommendations over most of the components in the client environment.
- Type Validation
- Level Advanced
- Time Years
- Cost Free
Skills
Earning Criteria
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Must be an employee of IBM
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Complete the Experienced Education Roadmap
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Get a Experienced Multi-level assesment results validated: Technical assessment interview by skill Assessment Board; Demonstrate in a Lab exercise understanding performance troubleshooting skills, as well as, the ability to lead the deployment of new product, evaluated by Skill Asessment Board; Successfully build a design for customer environment by pre-defined requirements; Pass the final quiz
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Obtain feedback from your functional manager
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Tech Support specialist must prove that he/she constantly develop technical and professional skills as evidenced by a minimum of 1400 hours of working on call-homes or manually opened calls by customers, in the last 3.5 years
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The badge request must be approved by the Senior Subject Matter Expert representative of the Skill Assessment board and Manager
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.