SEED Technical Support Experienced Professional - Z Systems Hardware
Issued by
IBM
This badge issued as achievement of advanced state of capability and experience with the corresponding product. The badge earner is able to take on complex problems, including root cause analysis, and performance troubleshooting. In addition they are able to provide assistance and recommendations over most of the components in the client environment.
- Type Validation
- Level Advanced
- Time Years
- Cost Free
Skills
Earning Criteria
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Must be an employee of IBM
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Complete the Experienced Road Map
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Complete Experienced Multi-Level assesment which includes: Peer to Peer communication & Technical Assessment Interview with Tech Lead or SME (Incuded in digital form); Demonstration of understanding the standard hardware repair procedures for Z Systems HW. If Lab is unavalable, case study with SME/Tech lead can be used as example Role-play scenario "Handled Critical Cases"; Passing Final Test
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Obtain feedback and approval from their direct manager
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The technical support specialist must prove their experience in the field by working on client opened cases in the last 2.5 years.
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Tech Support specialist must prove that they are constantly developing technical and professional skills as evidenced by a minimum of 80 hours of training and personal development completed in the last 2.5 years. (Think40 and Sys40 are considered as proof)
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.