SEED Technical Support Explorer - Power Systems
Issued by
IBM
This badge is issued for the achievement of certain capability and experience with the corresponding product. The badge earner is able to provide initial troubleshooting, lead client communication and obtain all the needed support information and construct or use existing action plan under the mentorship of a senior technical representative.
- Type Validation
- Level Foundational
- Time Years
- Cost Free
Skills
Earning Criteria
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Must be an employee of IBM
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The Technical Support Professional must prove that he/she constantly develop technical and professional skills as evidenced by a minimum of 400 hours of working on cases
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Meet the predefined Key Performance Indicators (KPI) set by the Power Hardware Organization
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The badge request must be approved by the buddy/mentor and the functional Manager
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.