- Type Validation
- Level Intermediate
- Time Years
- Cost Free
SEED Technical Support Professional - Spectrum Virtualize
Issued by
IBM
The badge is issued for the achievement of sufficient capability and experience with the corresponding product. The badge earner is able to take full ownership of a case from the specified product portfolio and self-sufficiently lead client communication, manage and tailor action plans without the need of supervision.
- Type Validation
- Level Intermediate
- Time Years
- Cost Free
Skills
Earning Criteria
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Must be an employee of IBM
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Complete the Foundation Education Roadmap
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Foundation Multi-Dimensional Assessment Skills Validated: Peer to Peer communication & Technical assessment interview with market SME; Work on a real case while being supervised and evaluated by a market SME; Demonstrate in a Lab exercise the ability to troubleshoot a performance problem; Successfully go trough a pre-designed role play scenario: "Identify and Engage resources out of his team"; Pass the final quiz"
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Obtain feedback from your functional manager
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Tech Support specialist must prove that he/she constantly develop technical and professional skills as evidenced by a minimum of 1200 hours of self-sufficiently working on manually open cases as well as proactively engage to resolve customer problems, as well as, demonstrating cross-platform knowledge and skills in the last 2.5 years
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The badge request must be approved by the Senior Subject Matter Expert representative of the Skill Assessment board and Manager
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.