- Type Validation
- Level Intermediate
- Time Years
- Cost Free
SEED Technical Support Professional - Z Systems Hardware
Issued by
IBM
The badge is issued as achievement of sufficient capability and experience with the corresponding product. The badge earner is able to take full ownership of a case from the specified product portfolio and self-sufficiently lead client communication, manage and tailor action plans without the need of supervision.
- Type Validation
- Level Intermediate
- Time Years
- Cost Free
Earning Criteria
-
Must be an employee of IBM
-
Complete the Foundation Road Map
-
Complete Foundation Multi-Level assesment which includes: Peer to Peer communication & Technical Assessment Interview with Tech Lead or SME (Incuded in digital form); Demonstration of understanding the standard hardware repair procedures for Z Systems HW. If Lab is unavalable, case study with SME/Tech lead can be used as example Role-play scenario "Guiding the Field Engineer"; Passing Final Test
-
Obtain feedback and approval from their direct manager
-
The technical support specialist must prove their experience in the field by working on cilent opened cases in the last 2.5 years.
-
Tech Support specialist must prove that they are constantly developing technical and professional skills as evidenced by a minimum of 80 hours of training and personal development completed in the last 2.5 years. (Think40 and Sys40 are considered as proof)
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.