Customer Focus – Human Network International (HNI)
Issued by
ILM
The holder of this credential has completed a leadership and management programme by HNI (Human Network International). The programme has been validated by ILM against a set of global quality measures and approved as ‘ILM Recognised’. This individual has learnt about customer service excellence, EQ, the customer service cycle, identifying customer wants and needs, personal strengths and blind-spots, tailored approaches, and tools to motivate and maintain team morale.
Additional DetailsSkills
Earning Criteria
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The holder of this credential has:
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Completed a learning programme which is approved as ‘ILM Recognised’