Mastering Handling Complaints – Human Network International (HNI)
Issued by
ILM
The holder of this credential has completed a leadership and management programme by HNI (Human Network International). The programme has been validated by ILM against a set of global quality measures and approved as ‘ILM Recognised’. This individual has learnt about resolving customer complaints/building loyalty, being sensitive to problems, conflict management and strategies for resolving complaints.
Additional DetailsEarning Criteria
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The holder of this credential has:
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Completed a learning programme which is approved as ‘ILM Recognised’