ICA LEAD Communication and Service Credential
Issued by
International Carwash Association, Inc.
Earners of the Communication and Service Credential are proficient in using company messaging strategies to support the business with proactive customer service and engagement methods. They have demonstrated that they can use effective and communication skills to communicate confidently and clearly with customers and employees. They are proficient at serving as customers' reliable resource for delivering exceptional service.
- Type Certification
- Level Foundational
- Time Months
- Cost Paid
Skills
Earning Criteria
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Complete four courses focused on communication skills: Communicating Effectively, Consistent and Effective Communication, Communicating Up and Down and Managing Effective Team Meetings.
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Complete two courses focused on delivering excellent customer service: Basic Customer Service Principles and Creating a WOW Experience for Your Customers.
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Complete two courses focused on communicating through conflict: Handling Complaints and Damage Claims and Challenging Situations.
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Complete a final exam measuring competency and understanding in the defined areas.
Standards
The Communication and Service domain is one of five established domains in the Car Wash Manager Certification.