ICA LEAD Talent Management Credential
Issued by
International Carwash Association, Inc.
Earners of the Talent Management Credential are proficient in supporting the people and their performance within a car wash organization. They are proficient in interviewing, hiring, onboarding and training; establishing goals and encouraging career growth from employees and team members and creating a cohesive team environment within the organization. They are able to interpret company policies to effectively and consistently grow and motivate their teams.
- Type Certification
- Level Foundational
- Time Months
- Cost Paid
Skills
- Actionable Feedback
- Advanced Coaching Skills
- Behavioral Job Interviewing
- Car Wash
- Coaching
- Create Onboarding Programs And Tasks
- Developing Policies And Procedures
- Employee Discipline
- Hiring
- Implement Recruitment Plans
- Labor Analysis And Scheduling
- Manage Team Dynamics
- Performance Reviews
- Planning And Delivering Training
- Relationship Building
- SMART Goal Setting
Earning Criteria
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Complete three courses focused on hiring team members: Fair Hiring Practices, Hiring Well Through Excellent Interviewing and Building Bench Strength Through Continuous Recruiting.
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Complete four courses focused on effective onboarding and training of team members: Onboarding Your New Hire, Successful Onboarding Practices, Effective Training Techniques and Cross Training.
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Complete four courses focused on coaching skills: Coaching Hourly Employees, Coaching - Invest in Improvement, Team Dynamics and Strengthening Team Effectiveness.
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Complete seven courses in performance management: Progressive Discipline, Improving Performance Through Feedback, Measuring Employee Progress, The Power of Performance Reviews, How to Set Effective Goals, SMART Goal Setting and Delegation.
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Complete two courses in workplace management: Harassment-Free Workplace and Labor and Scheduling.
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Complete a final exam measuring competency and understanding in the defined areas.
Standards
The Talent Mangagement domain is one of five established domains in the Car Wash Manager Certification.