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Madison College: School of Professional and Continuing Education

Customer Service Champions (v.01)

Series of workshops that prepare individuals to be Customer Service Leaders. Individuals gain understanding and knowledge of key service characteristics, measures, and concepts, such as determining customer value, needs and expectations. Key service strategies for dealing with difficult situations, customers, and conversations, as well as service recovery strategies and conflict resolution skills. Critical thinking, emotional intelligence, diversity and intergenerational skills are also learned.

Madison College: School of Professional and Continuing Education
This badge is issued by Madison College: School of Professional and Continuing Education

Skills

What it takes to earn this badge

  • Effective communications - listen to understand and communicate to be understood
  • Define & understand customer service
  • Strategies of effective service (dealing with difficult people and conversations)
  • Email, text, & phone skills
  • Conflict resolution skills
  • Emotional intelligence & critical thinking skills
  • Managing generations & diversity
  • View Additional Information ›