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Madison College: School of Professional and Continuing Education

Hospitality Service Champion (v.01)

Series of courses that prepare participants to be customer service champions, leaders, and managers.  Skills include; how to deliver exceptional service, deal with difficult situations & people, resolve conflict & recovery, critical thinking & more. Appropriate for anyone dealing with customers, clients, patients, or students.  Industries may include hospitality, health care, insurance, education, finance, and any organization that deals with the public and provides services and products.

Madison College: School of Professional and Continuing Education
This badge is issued by Madison College: School of Professional and Continuing Education

Skills

What it takes to earn this badge

  • Understanding Yourself & Others and Effective Communication
  • Defining & Understanding Customer Service
  • Strategies of Effective Service (dealing with people & situations)
  • Conflict Resolution & Customer Recovery
  • E-mail, Text, & Phone Etiquette
  • Working with Others Across Generations/Diversity
  • Personal Productivity
  • View Additional Information ›