Australian Military Bank HERO Program 2024
Issued by
MCBI Learning and Development
This learner has demonstrated an understanding of the principles of service excellence by participating in the interactive HERO Program in Australian Military Bank. This course has been specifically developed to equip participants with the skills and confidence to deliver service that earns the admiration and trust of our valued members.
- Type Learning
- Level Intermediate
- Time Days
- Cost Paid
Skills
- Banking Industry
- Banking Regulations
- Conflict Management Strategies
- Customer Advocacy
- Customer Service Training
- Operational Excellence
- Sales Administration
- Service
- Service Delivery
- Supporting Development - Building Trust
- Supportive Nature
Earning Criteria
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Attend and participate in a four-part bespoke workshop with supporting prework: self assessments and offline workplace activities are used to cement the knowledge in the areas of operational excellence for the betterment of AMB and members.The workshop program covers four main modules: Listening and Communicating, Empathising, Resolving Issues and Operationalising the Improvements for members.