Having Tough Conversations at Work

Issued by MCBI Learning and Development

The earner of this badge has demonstrated the skills required for handling all sorts of behaviors and attitudes that they may encounter as a leader on their journey of dealing with inevitable challenging conversations. This student has an understanding of dealing with avoidance, denial and push-backs; all parts of challenging and complex situations.

Type Learning
Level Foundational
Time Hours
Cost Paid

Skills

Challenging Behaviours
Challenging Conversations
Change Management
Communication
Leadership
Management

Earning Criteria

Successful completion and demonstrated understanding of the interactive course that includes: what is a difficult conversation, what makes it hard, the benefits of learning how to have difficult conversations, constructive vs damaging feedback and the impact on teamwork and leadership.