SMAX Service Desk Agent Specialists have proven their ability to apply essential knowledge and skills to support the needs of an IT business and validate how to use SMAX to perform various tasks that range from supporting the business by placing , processing (Approvals, tasks, Filters, Views, Group, Social collaboration) monitoring, escalating, and resolving different types of IT requests, utilizing knowledge, contributing to knowledge base, publishing reports and personalizing the dashboard.

• Type Certification
• Level Foundational
• Cost Paid