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Exam 718: Microsoft Dynamics 365 for Customer Service

Passing this exam validates a candidate’s understanding of Microsoft Dynamics 365 for Customer Service. Candidates demonstrate the knowledge to implement, use, maintain, and support Microsoft Dynamics 365 and have a background in business processes and Microsoft Office.

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Skills

What it takes to earn this badge

  • VALIDATE SKILLS IN THE FOLLOWING AREAS:
  • - Manage Cases, the Knowledge Base, and the Interactive Service Hub
  • - Manage Queues, Entitlements, and Service Level Agreements (SLAs)
  • - Implement Service Management Analysis and Voice of the Customer Surveys
  • - Manage the Unified Service Desk (USD)
  • - Manage Dynamics Field Service and the Interactive Services Hub
  • View Additional Information ›