Kepner Tregoe Champion

Kepner Tregoe Champion

Issued by Microsoft Customer Service and Support

A Kepner Tregoe (KT) Champion understands the various KT processes including situation appraisal, problem analysis, decision analysis and potential problem analysis. Nominated by their manager, earners have been recognized as experts in the KT practitioner community. They use the processes in their day to day activity and help others to succeed with the application of KT.

Skills

  • Critical Thinking
  • Customer Service
  • Customer Support
  • Decision Analysis
  • Decision Making
  • Kepner Tregoe
  • Leadership
  • Opportunistic
  • Problem Analysis
  • Problem Solving
  • Situation Appraisal

Earning Criteria

  • Must be a Microsoft employee
  • Complete Kepner Tregoe 3 1/2 day workshop
  • Nominated by manager
  • Submit evidence of expertise and adoption of processes