Kepner Tregoe Practitioner

Kepner Tregoe Practitioner

Issued by Microsoft Customer Service and Support

A Kepner Tregoe (KT) Practitioner understands the various KT processes including situation appraisal, problem analysis, decision analysis and potential problem analysis. Earners have the knowledge to apply these processes.

Skills

  • Critical Thinking
  • Customer Service
  • Customer Support
  • Decision Analysis
  • Decision Making
  • Kepner Tregoe
  • Leadership
  • Opportunistic
  • Problem Analysis
  • Problem Solving
  • Situation Appraisal

Earning Criteria

  • Must be a Microsoft employee
  • Complete Kepner Tregoe 3 1/2 day workshop