Kepner-Tregoe Problem Solver
Issued by
Microsoft Customer Service and Support
A Kepner-Tregoe (KT) Problem Solver understands the KT processes including situation appraisal and problem analysis. Earners have the knowledge to apply these processes in the appropriate situation.
Earning Criteria
-
Must be a Microsoft employee.
-
Complete eLearning Situation Appraisal and Problem Analysis course.
-
Complete KT Application 2 hours workshop.