Kepner Tregoe Program Leader

Kepner Tregoe Program Leader

Issued by Microsoft Customer Service and Support

A Kepner Tregoe (KT) Program Leader has completed the Train the Trainer program offered by the KT Leadership Development Institute and has an in-depth understanding of the KT processes including situation appraisal, problem analysis, decision analysis and potential problem analysis. They have learnt advanced concepts and have been licensed to train in the KT troubleshooting methodology

Skills

  • Advanced Training
  • Critical Thinking
  • Customer Service
  • Customer Support
  • Decision Analysis
  • Decision Making
  • Kepner Tregoe
  • Leadership
  • Opportunistic
  • Problem Analysis
  • Problem Solving
  • Situation Appraisal

Earning Criteria

  • Must be a Microsoft employee
  • Complete Kepner Tregoe 3 1/2 day workshop
  • Complete the Train the Trainer program offered by the Kepner Tregoe Leadership Development Institute