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National Workforce Career Association (NWCA)

Creating an Exceptional Customer Service Experience

Customer service is the assistance professionals provide consumers as part of a company or organizational team before, during, and after the purchase of a product or service. Specifically, this badge demonstrates the earner's ability to describe excellent customer service in terms of expectations, customer perceptions, examples, customer needs, customer attributes, and the high cost of losing customers.

National Workforce Career Association (NWCA)
This badge is issued by National Workforce Career Association (NWCA)

Skills

What it takes to earn this badge