Customer Service Leadership
Building a relationship with the customer is one of the most important aspects of customer service. In healthcare, the patients are the customers who not only expect great customer service in return for their investment, but also expect to build a relationship with their health care provider who is involved with them at the most personal level. Specifically, this badge demonstrates the earner's ability to describe effective leadership for excellent customer service in healthcare.
What it takes to earn this badge
Must achieve a passing score on the exam.
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