Oracle Cross-Channel Contact Center Cloud 2017 Certified Implementation Specialist
Issued by
Oracle
An Oracle Cross-Channel Contact Center Cloud 2017 Certified Implementation Specialist has demonstrated the knowledge required to create queues and assignments, implement automation and customization, set up process between Customers and Agents and manage Reports. Individuals who earn this certification are able to integrate Cross-Channel Contact Center with Connect-SOAP and Connect-REST based web services and configure add-ins.
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