Customer Service
Learners earn this badge by demonstrating a basic understanding of customer service. Badge earners demonstrate competency in identifying who their customers are, building rapport, applying customer service guidelines (such as assessing customer needs, showing respect, communicating well, and understanding one’s product or service), and handling difficult customer situations.
Additional DetailsSkills
Earning Criteria
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Complete the Practices and Case in the Customer Service module.
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Achieve a mastery score of 80% or better on the post-badge assessment in the Customer Service module.