Pearson Customer Service Practitioner Intermediate Apprenticeship
Earners of the Pearson Customer Service Practitioner Intermediate Apprenticeship badge have successfully completed the Customer Service Practitioner Pearson apprenticeship. Individuals are professionals for direct customer support within all sectors and organization types. They are advocates of Customer Service who act as a referral point for dealing with complex or technical customer requests and complaints. They are able to gather and analyse data and customer information to influence change.
What it takes to earn this badge
Successfully complete apprenticeship which takes at least 15 months to complete and must have achieved at least level 2 English and mathematics
Successfully passed end point assessment which consists of a showcase, practical observation, and professional discussion.
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