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Pearson Customer Service Practitioner Intermediate Apprenticeship

Earners of the Pearson Customer Service Practitioner Intermediate Apprenticeship badge have successfully completed the Customer Service Practitioner Pearson apprenticeship. Individuals are professionals for direct customer support within all sectors and organization types. They are advocates of Customer Service who act as a referral point for dealing with complex or technical customer requests and complaints. They are able to gather and analyse data and customer information to influence change.

Pearson UK
This badge is issued by Pearson UK

Skills

  • Advanced Questioning
  • Analyse Customer Experience
  • Business Focused Delivery
  • Cost Conscious
  • Customer Service
  • Data Analysis
  • Decision Making
  • Listening
  • Negotiating
  • Situation Management
  • Verbal Communication
  • Written Communication

What it takes to earn this badge