Certification Prep: Customer Service for Health Care Customer
Issued by
Pearson Workforce Education
This Badge recipient has demonstrated mastery (achieving a final course score of 70% or higher) insight into the HCAHPS survey as well as essential tools to provide excellent customer service in healthcare, having a clear understanding of healthcare rules and practices in order to resolve complaints and conflicts.
Additional DetailsEarning Criteria
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Define customer service in the healthcare industry
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Explain why customer service is important in healthcare
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Describe basic customer service rules for serving patients
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Articulate all forms of communication in the healthcare field
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Recognize best practices to resolve customer complaints or conflicts
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Explain how customer satisfaction is measured in healthcare