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Pearson Workforce Education

Certification Prep: Customer Service for Health Care Customer

This Badge recipient has demonstrated mastery (achieving a final course score of 70% or higher) insight into the HCAHPS survey as well as essential tools to provide excellent customer service in healthcare, having a clear understanding of healthcare rules and practices in order to resolve complaints and conflicts.

Pearson Workforce Education
This badge is issued by Pearson Workforce Education


What it takes to earn this badge

  • Define customer service in the healthcare industry
  • Explain why customer service is important in healthcare
  • Describe basic customer service rules for serving patients
  • Articulate all forms of communication in the healthcare field
  • Recognize best practices to resolve customer complaints or conflicts
  • Explain how customer satisfaction is measured in healthcare
  • View Additional Information ›