Written Word & Tone Of Voice
  • Type Validation
  • Level Intermediate
  • Time Hours
Additional Details

Written Word & Tone Of Voice

Issued by Pearson

This earner of this credential completed the ‘Pearson Tone of Voice: Written Word’ on-demand module, designed by Pearson Customer Service Trainers to provide teams with a refreshed approach to Customer Service skills. The earner demonstrated understanding of the importance of written tone for effective communication with internal and external customers, and has successfully applied these techniques in their day-to-day role.

  • Type Validation
  • Level Intermediate
  • Time Hours
Additional Details

Skills

Earning Criteria

  • Complete the ‘Pearson Tone of Voice: Written Word’ on-demand module, designed by Pearson Customer Service Trainers to provide teams with a refreshed approach to Customer Service skills.
  • Achieve over an 80% pass rate on the proof of learning check.
  • Provide a piece of written work that demonstrates application of one or more of the following techniques: brand voice, style, active voice, call to action. As well as all of the following: correct use of spelling, punctuation and grammar, clear structure, a professional and supportive tone, clear and concise language.