- Type Validation
- Level Intermediate
Quality Assurance Coordinator Practitioner
Issued by
Pearson Badging
The earner of this credential has achieved the Pearson Online Learning Services Quality Assurance certification. Earners display mastery of quality assurance models and frameworks. They have acquired skills and knowledge obtained through advanced QA employee development programs in the following areas: quality assurance frameworks, call auditing sentiment analysis, employee coaching, and development.
- Type Validation
- Level Intermediate
Skills
- Auditing
- Auditing Standards
- Call Center Technology
- call evaluations
- Communication
- Constructive Feedback
- Data-driven
- Data Storytelling
- Employee Coaching
- Goal-Oriented
- Goal Setting
- quality analysis
- Quality Assessment
- Quality Assurance
- Quality Certification
- Quality Management System Auditor
- Quality Scoring
- Results Focused
- Virtual Collaboration
Earning Criteria
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Complete Quality Assurance employee development courses. The development module topics are the POLS quality assurance framework, call recording platform usage, employee coaching, and feedback models, and Quality Systems best practices.
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Complete weekly assignments and reflections demonstrating the correct Quality Assurance call evaluation forms and gathering of call trends and the Voice of the Customer (VOC).
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Complete assigned weekly calibration sessions reflected mastery of the empathetic call and coaching model.
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Complete three QA calibration sessions with a passing score and full utilization of the POLS Quality Assurance model.