ITIL 4 ® Managing Professional
Issued by
PeopleCert
ITIL® 4 Managing Professional demonstrates the individual has the practical and technical knowledge on how to work within and how to run successful IT and digitally-enabled services, teams and workflows. They have the deeper knowledge and skills for addressing evolving organisational challenges and maximising the opportunities of digital transformation initiatives, the modern service economy and VUCA environments.
Skills
- Agile Ways Of Working
- Availability Management
- Business Case Development
- Business Change Management
- Business Improvement
- Business Plan Development
- Business Relationship Management
- Capacity And Performance Management
- Communication
- Creation and Implementation of Target Operating Models
- Customer Service Management
- DevOps Methodology Knowledge
- Digital Design (including UX and UI)
- Driving Company Culture Change
- Education and Training Provision
- Emerging Technology Monitoring
- Emotional and Social Intelligence
- Enterprise Technology Architecture
- Information Security Strategy
- Information Systems Governance
- Innovation
- Knowledge Management
- Leadership Development
- Negotiation
- Problem Management
- Problem Solving
- Product Development
- Product Management
- Project, Programme and Portfolio Management
- Release And Deployment
- Requirements / Needs Identification
- Risk Management
- Robotics and Automation Engineering
- Service Delivery and Management
- Software Development And Management
- Stakeholder Management
- Strategic Planning
- Supplier Management
- Sustainable Management
- Systems Engineering
- UX Design, Experience and Support