ITIL® 4 Practice Manager
Issued by
PeopleCert
ITIL® 4 Practice Manager demonstrates the individual has the practical and technical knowledge on how to work within, operate and implement successful IT and digital-enabled services, teams and workflows. They are experts in their specific practice areas and also skilled in establishing good cross-practice collaboration and effective service value streams. They have the deeper knowledge and skills for addressing evolving organizational challenges and maximizing the opportunities.
Skills
- Agile Ways Of Working
- Availability Management
- Business Analysis
- Business Case Development
- Business Change Management
- Business Improvement
- Business Relationship Management
- Capacity And Performance Management
- Communication
- Creation and Implementation of Target Operating Models
- Customer Relationship Management
- Education and Training Provision
- Emotion and Social Intelligence
- Information Systems Governance
- Innovation
- Knowledge Management
- Negotiation
- Problem Management
- Problem Solving
- Product and Service Ownership
- Project, Programme and Portfolio Management
- Risk Management
- Service Architecture and Design Knowledge
- Service Delivery and Management
- Service Design (including UX and UI)
- Software Development And Management
- Stakeholder Management
- Strategic Planning
- Supplier Management
Earning Criteria
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ITIL® 4 Specialist: Create, Deliver and Support AND ITIL ® 4 Specialist: Monitor, Support and Fulfil OR ITIL 4 ®Specialist: Create, Deliver and Support AND ITIL® 4 Practitioner: Incident Management AND ITIL® 4 Practitioner: Service Desk AND ITIL® 4 Practitioner: Service Request Management AND ITIL® 4 Practitioner: Monitoring and Event Management AND ITIL® 4 Practitioner: Problem Management ORITIL® 4 Specialist: Create, Deliver and Support AND ITIL® 4 Specialist: IT Asset Management .. etc