ITIL® 4 Practitioner: Change Enablement
Issued by
PeopleCert
The ITIL Practitioner: Change Enablement certification shows that the individual understands the key concepts, principles, challenges and values of the Change Enablement Practice. The individual can demonstrate at both strategic and operational levels on how to maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule.
Skills
- Adaptability
- Business Analysis
- Business and Technology Knowledge
- Business Change Management
- Collaboration And Teamwork
- Communication
- Continual Improvement
- Creation and Implementation of Target Operating Models
- Creativity and Resourcefulness
- Customer Relationship Management
- Driving Company Culture and Change
- Education and Training Provision
- Financial Management
- Incident Management
- Innovation
- Measurement And Reporting
- Monitoring And Event Management
- Organisation Change Management
- Persuasion and Negotiation
- Planning And Organisation
- Problem Management
- Problem Solving
- Product and Service Ownership
- Project Management
- Risk Assessment and Management
- Service Architecture and Design Knowledge
- Service Delivery and Management
- Stakeholder Management
- Strategic Thinking And Planning
- Systems Thinking
- Workforce and Talent Management
Earning Criteria
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The individual has passed the ITIL® 4 Practitioner: Change Enablement