AVEO Dispute Resolution
  • Type Learning
  • Cost Paid
Additional Details

AVEO Dispute Resolution

Issued by Property Council Academy

The earner understands the steps a Community Manager can take when attempting to resolve disputes between village residents or when a resident or resident family is in dispute with the Village Operator. The earner also has knowledge about their contractual and legal obligations when disputes arise, along with conflict resolution techniques for difficult situations.

  • Type Learning
  • Cost Paid
Additional Details

Skills

Earning Criteria

  • The earner is able to manage complaints effectively so they don't become disputes and resolve conflicts with and between residents using the 8-step Complaint Management Process to minimise dispute escalations.