Awards and Recognition 2023 - CIC Global Recognition Inbound Workload Management Winner

Issued by SAP

This award is given to the Customer Interaction Center employee who handled the most inbound interactions in the year. PLEASE NOTE: this badge is only available for SAP employees!

Type Experience
Time Hours

Skills

Accountability
Agility
Communication Skills
Customer Centricity
Customer Engagement
Customer Service
Empathy
Problem Solving

Earning Criteria

Anyone within Customer Interaction Center Organization is eligible for this Award.
Nominations are put forward per location based on formula.
Inbound interactions handled in the year multiplied by the average time spent on each interaction as follows.
20 minutes for Chats, 10 minutes for E-mails, and 5 minutes for Calls.
Winner is determined by the highest number of handled inbound interaction in weighting based on pre-defined formula.
The earner is a SAP employee.