- Type Learning
- Time Hours
Product Support - Advanced Technical Support Level 1
Issued by
SAP
This badge verifies that the earner has successfully completed advanced technical support training utilizing universal troubleshooting protocols for Ariba product components. The earner is an SAP employee. PLEASE NOTE: The earner is an SAP employee!
- Type Learning
- Time Hours
Skills
Earning Criteria
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To receive this badge, the recipient had to: complete at least 10 hours of troubleshooting eLearning and learning content
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Pass a series of knowledge checks/assessments with a score of 90% or higher
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Demonstrate their ability to identify the issue and locate the relevant troubleshooting content,
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Resolve customer issues on service request tickets directly and efficiently,
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Lowering the number of tickets transfers/escalations and time to resolution.