SAP Support Knowledge 2020 - Support and Success Essentials for SAP Cloud Solutions
Issued by
SAP
This badge validates that the consultant involved in SAP Cloud related implementations is familiar with SAP Support tools, resources, and procedures to support these implementations through each lifecycle. This badge verifies that the partner consultant or customer knows how to follow best practices, have the necessary knowledge and requirements to interact with SAP Support.
- Type Learning
- Time Hours
Skills
- Access And Use Of The Customer Interaction Center (CIC)
- Access And Use Of The SAP Support Knowledge Base
- Creation Of The Perfect Incident
- Expert Chat Engagement And Scheduling An Expert
- SAP Communities Navigation And Use
- Use Of And Leveraging The Value Of Built-in Support
- Use Of The SAP ONE Support Launchpad
- Use Of The SAP Support Portal
Earning Criteria
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Complete the eLearning course: CLS01e – Support and Success Essentials for SAP Cloud Solutions
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Complete and pass the CLS01_EN_Col02 assessment