- Type Learning
- Level Foundational
- Time Days
- Cost Paid
CPD Customer Service Essentials
Issued by
TechKnowledgey®
CSE discusses differences & similarities between internal & external customers. It examines how service delivery adapts flexibly to different commercial contexts & relationships. CSE builds a model for excellent service delivery, considers how to overcome barriers to great service, & notes the significant benefits from making an investment in customer service. CSE concludes by describing the requirements for a service culture within your organisation.
- Type Learning
- Level Foundational
- Time Days
- Cost Paid
Skills
Earning Criteria
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The student has attended the training required for this short course programme. Throughout the course, service contexts (such as complaint-handling) are addressed in skills development, via scenario-based activities.
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The student has completed the in-class and / or online assessments for this short course programme.
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Learning Outcomes: Define internal & external customers, & describe appropriate attitudes to both; Explain the adaptability of customer service and its broad traditions, in terms of ‘customers’, ‘clients’, ‘products’ and ‘services’; Recognise & apply a best-practice model for excellent service delivery; Confront & overcome barriers to service delivery; Describe the commercial benefits of customer service; & Understand how to contribute to a customer service culture within their own organisation.
Standards
CPD points awarded for this short course = 8. The calculation applied is a 1:1 ratio and based on active course participation as well as the completion of assessments.