Individuals who hold this credential are equipped to teach the key concepts and skillsets behind Conversational Capacity. Balancing candor and curiosity to find the sweet spot in difficult conversations, recognizing our natural tendency to minimize or win, and identifying the triggers that set off those tendencies are all part of building our capacity for difficult conversations. Facilitators will help learners acquire a learning-focused mindset to react in a balanced and intentional way.

• Level Intermediate
• Cost Paid