Issued by Anne Arundel Community College
COMMUNICATIONability focuses on consistently delivering effective verbal and non-verbal communication in the workplace.Additional Details
Attend and participate in a 90-minute+ interactive workshop
Complete the Communicationability module
Demonstrate comprehension and application by completing the “Delivering Workplace Excellence” Worksheet
Apply basic communication skills to enhance verbal and non-verbal communication and active listening.
Use a three-step process to plan, deliver, and continuously improve verbal and non-verbal communication.
Employ strategies to improve confidence and first impressions during greetings and introductions in the workplace.
Apply techniques to strengthen verbal messages through effective non-verbal communication and use of the voice.